Frequently asked questions

Please email [email protected] with any questions and we will get back to you as soon as we can but a quicker response to a lot of queries might be found here 

When will I receive my physical season ticket?

We will email all season ticket holders with downloadable tickets to gain entry for the 2022/23 Season. As with any usual digital ticket you can download and print it or save it to your phone.

If you have any queries please email [email protected]

I want to renew my Season Ticket and want to make sure I still get my regular seat. Can you confirm that?

Current Season Ticket Holders with a seat have been contacted already via email regarding the renewal of their seat(s) for next season. If you have not responded please email [email protected] ASAP and the club will get back to you 

I didn’t receive a confirmation email but money has been taken from my account. 

Please check your spam. If it’s not showing there please email [email protected] from the same email account you used to purchase and we can confirm your order. 

I don’t have a smartphone and can’t print my ticket. Can you help?

Of course.  Email [email protected] and they will be able to help you. We will try our best to assist where we can.

Can I pay on the day for a matchday ticket?

Yes, digital sales are available, and you can buy at the shop as well but we can not guarantee there will not be queues or delays in receipt so encourage all customers to purchase as far in advance as possible

I am a Sutton fan, how do I buy tickets to away games?

You can usually buy away tickets via the website of the home team.  On occasion, the sales will be made by Sutton via our own website. We will publicize those via the news, as well as ticketing, as part of our website. Please also keep an eye out for supporters club travel info and general travel info on our match-up dates. We will be glad to see the Amber Army at as many away matches as possible.  

What are the age requirements for a Concession ticket?

Concessions start at 60 years of age.

Can I buy my Season Ticket in person?

Of Course.  However, due to building works the shop is only open intermittently at the moment so check the website or social media or email [email protected] for times. 

Can I pay by Cheque?

Yes when buying in person 

I have been allocated the wrong seat what I do?

Oops, we are sorry!  Email [email protected] and we can help you 

Can we place a single Season Ticket order online for a group, so that we all sit together?

Sure! You can buy multiple tickets in one purchase and select seats that are together where available. If you come across any issues ask at [email protected] 

Does my Season Ticket cover Cup Games?

Your season ticket does not gain you admission to Cup games

How do I claim my seat/ticket for a Cup Game?

We will announce details of priority access with the details of each cup game, where relevant.  Keep an eye on the website and social media 

I can’t make the match, can someone else use my ticket?

Your ticket is yours to use - in the event that you cannot attend a particular game,  it is accepted that you may wish to make use of your ticket by giving it to a family member or friend for that game 

I work as a turnstile operator, a “here to help” steward, a program seller, a stand transfer steward or in the supporters club shop; Do I need a matchday ticket?

The plan is to issue a “ Season Pass” to matchday workers which they present at the club shop to receive a matchday admission ticket 

I am disabled and require to bring my carer – can you help ?

Yes, your carer is eligible for a free ticket.  Please email [email protected] to arrange this, the earlier the better so we can look after you both properly 

Are away Fans allowed in the bars? 

Away fans have a Fanzone behind the away stand which will be open on matchdays from 1:30pm for a 3pm kick off. Fans will have access to the bar and food outlets throughout the match.

Is ID required for match days?

It is always best to bring a form of ID with you to support the ticket type you have purchased (adult, concession, junior, Young Person)


Can I buy a parking permit for the Season 

The deadline for renewing Permits has passed, and all those who applied have been collated and will be considered for a space.  Due to the extensive building work this season the Car Park is much smaller and so only a few will be successful.  We are sorry but there will be no more bookings this Season

Is there disabled parking available and can I reserve a place ?

If you are a Blue Badge Holder and had a Permit last year, your permit will be renewed.  We will always try and accommodate pre-booking all Blue Badge Holders on match days but cannot guarantee a space will be available. 

Can I park at or near the stadium ?

Parking is available in local roads but we are mindful of our neighbours and respectfully ask that

you park considerately, especially not blocking any part of a driveway access, or you may be towed away.

There is a large Multistorey Car Park in Gibson Road, SM1 2RF approximately 20 minutes walk, and is open 6am till 11.30pm on a Saturday and current cost is £5 All Day.   

There are Parking Sites On Line,  is one, that put you in touch with local residents who rent out their driveway, on match days,  some are in Gander Green Lane, and adjoining roads. We have no a ffinity with any of these sites and no liability for them.  

If I were to join the Supporters Club how and who would i need to contact to do this?

Please do!   It’s  [email protected]



We Hope You Enjoy Your Visit